Privacy Policy

Primex is committed to protecting the privacy of its visitors.

This privacy statement (“Privacy Statement”) discloses what information is gathered about primexinc.com visitors and any services (other than third-party services) available through the Company’s software applications (collectively, the “Service”), however accessed, and how that information is used. The Service is owned or operated by Primex Wireless, Inc., d/b/a Primex (the “Company,” “we” or “us”), and we use the personal information we receive from primexinc.com as described below. We do not sell your personal information.

By using the website or Service, or sharing your information with us, you consent to and accept the privacy practices described in this Privacy Statement.

This Privacy Policy was posted on July 8, 2024. We may occasionally modify this privacy statement. All such changes will be reflected on this web page, and we will indicate the date it was last updated.

Governing Law

Unless otherwise indicated herein, our website and Service are governed and operated in accordance with the laws of the United States.

Collection and Use of Personal Information

We collect personal information such as your name, company or organization name, address, e-mail, and phone number when you visit our website. We may send you information about products and services that may be of relevant interest to you. We are not responsible for the privacy practices or policies of any other third party service provider even if you access them through links from our website. Additionally, we might buy or sell businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the information we have collected may be part of the transferred assets. We may also disclose information to others if we are required to do so by law, or whenever we believe that disclosing such information is necessary or advisable to protect and defend our rights, property or the safety of us or others. Finally, we may disclose your information amongst companies affiliated with us. We do not share personal data (phone numbers) and consent with third parties/affiliates or partners Webforms.

**FOR USERS OUTSIDE THE UNITED STATES** INTERNATIONAL TRANSFER OF INFORMATION COLLECTED

Company stores personal information in the United States. To facilitate Company’s operations, we may transfer and access such information from around the world, including from other countries in which Company has users. This Privacy Policy shall apply even if Company transfers personal information to other countries.

YOU CONSENT TO THE TRANSFER OF DATA, INCLUDING THE PERSONAL INFORMATION YOU PROVIDE AND SUBMIT VIA THE SERVICE, TO THE UNITED STATES OF AMERICA. YOU AGREE TO THE TRANSFER OF YOUR DATA AND PERSONAL INFORMATION TO THE UNITED STATES, HOWEVER, TO BE USED IN ACCORDANCE WITH THIS PRIVACY POLICY.

Data Security & Consumer Privacy

Primex is dedicated to data security and consumer privacy, and protects the information you submit to us by using encryption technology, Secure Socket Layers (SSLs), and HTTPS (Hypertext Transfer Protocol Secure) during transmission and after it’s received.

Browsing

We may collect certain information about your visit, such as type of browser used; the date and time the site was accessed; the pages accessed while at the site and the Internet address of the Web site that linked the visitor to primexinc.com. This information is used to help improve the site and administer the site. We also keep track of individual visitors to our website through the use of cookies. Cookies do not contain any personally identifiable information but are unique identifiers that we transfer to your device that allow us to collect information about your visit and keep track of you as you move through our website so that we can know certain things about your visit. You can manage your cookies through the Help feature on most browsers, which will tell you how to disable cookies, but disabling cookies could cause certain features on our website to not function as well for you.

Google Analytics

Primex uses Google Analytics products, including Display Advertising, Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager, and Google Analytics Demographics and Interest Reporting in order to collect information about the use of this site and to provide more relevant and targeted content on our website and in advertising. Primex uses Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show Primex ads on sites across the Internet. Primex and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on a user's past visits to primexinc.com. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google Ads Settings.

Primex will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features unless we have robust notice of, and prior affirmative (i.e., opt-in) consent to, that merger.

Opt-Out

You may opt-out of receiving future communications from us any time we request your personal information by email, by clicking on the link at the bottom of emails you receive from us. We will use commercially reasonable efforts to process such requests in a timely manner.

Minors

This site and service are not targeted towards, nor intended for use by, persons under the age of 13. If you are not at least 13 years of age, do not access, use, or register on the Website. We do not knowingly collect personal information from persons under age 13 (in which case we will terminate and delete your account and all information contained therein) without prior parental consent. Unless we have knowledge to the contrary, we will presume that all personally identifiable information collected by the website or service is from persons age 13 and over. By using the website or service, you represent and warrant that you are 13 years of age or older.

Accessibility Statement for Primex

Primex is committed to ensuring digital accessibility for people with disabilities. We consider the WCAG 2.1 Level AA guidelines as we build our website pages. We routinely measure our site using a WAVE web accessibility evaluation tool and individual page testing.

Feedback

We welcome your feedback on the accessibility of Primex. Please let us know if you encounter accessibility barriers on Primex:

Phone: (262) 729-4858
E-mail: info@primexinc.com
Postal address: 965 S Wells St #2469, Lake Geneva, WI 53147

This statement was created on 13 August 2020.

Primex OneVue Privacy Statement

This Privacy Statement is intended to give users a complete picture of how OneVue (https://console.primexonevue.com/) collects, uses, shares or otherwise processes Personal Data.

It also describes user’s rights and choices regarding their Personal Data.

Please note that Primex Wireless, Inc., may be referenced by “Primex,” “OneVue,” “Company,” “we,” or “us.” A user may be referenced as “user,” “account,” “customer,” or “you.” This Privacy Statement follows the structure recommended by GDPR.

Data collection
Method of data collection
Data use
Data storage
Marketing
Data Protection Rights
Cookies
Use of Cookies
Managing cookies
Changes to Privacy Policy

Contact Information

Primex stores personal information in the United States. To facilitate operations, we may transfer and access such information from around the world, including from other countries in which Company has users.

Data Collection

OneVue collects your name (first and last), email address and, if desired, your phone number in order to access the system and send alerts.

Method of Data Collection

Users directly provide their data or a customer administrator will provide user data in order to set up accounts in OneVue. A user’s name and email address are mandatory and a phone number is optional in the event the user would like to receive phone or text alerts.

Data may be entered directly into a customer’s OneVue account (Admin > Users) or given to a project management team via email or Smartsheet to have entered for the user. Email and Smartsheet entry are optional for users – the option always exists to enter directly into OneVue after logging in with a password.

Data Use

OneVue uses data in order to send alerts from monitoring points (e.g. if an asset is out of range, unable to connect to the network, has a low battery).
If a user would like a report to be emailed, they may add their user profile to that report and their email will be used to send a link once a report is generated.
User information is used to track responses (acknowledgements or alert resolutions or suspending assets) to document compliance in OneVue and on PDF reports.
Any comment made in OneVue is associated with the user’s email and timestamped, again for demonstration of compliance to monitoring guidelines
OneVue Administrator emails are used on rare occasions when OneVue has issues (e.g. AWS outage, delays)
Emails may be used for marketing directly from Primex

Please note that Primex does not sell Personal Data.

Data Storage

OneVue is a multi-tenant solution built on top of Amazon Web Services (AWS). AWS is designed with multiple layers of protection, including secure data transfer, encryption, network configuration, and application-level controls distributed across a scalable, secure infrastructure. AWS provides a scalable architecture with security capabilities while lowering the application life-cycle costs and total cost of ownership for the OneVue capabilities.

The security architecture of OneVue is multi-layered, operating through the Amazon Web Services (AWS) security infrastructure. AWS is ISO 27001 certified, SOC (1,2, and 3), and is validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS).

AWS provides a secure infrastructure, including physical security, employee life-cycle management, and regular, third-party audits. The adoption of AWS by Homeland Security, NASA, and the Central Intelligence Agency demonstrates the high level of security AWS provides in its architecture.

Primex leverages the secure architecture of AWS to provide a cost effective solution that encompasses the high-security needs of our customers.

Data Retention Policy:

OneVue retains electronic data records seven years from the data record's creation date. Data records include system user-entered data, reports, events, alerts, and readings. Excluded from this policy are devices/components deleted by a system user and Temperature Probe NIST certificates previously removed from a sensor device. Please note that reports that include data records from a deleted device or component are included in this policy, and therefore retained for seven years from the record’s creation date.

Marketing

Your email may be used to send marketing communications from time to time. We do not share your email information with other marketing agencies. There is always an option to opt-out of future marketing materials on each marketing communication.

Data Protection Rights

Access – you have the right to request your personal data.

Rectification – you have the right to request Primex corrects any inaccurate information or completes any incomplete information.

Erasure – you have the right to request that your personal data be erased, under certain conditions. OneVue cannot fully erase your data. Your email address can be removed from the user interface (under Admin  Users) going forward but if you have entered comments or used the OneVue system, your information remains in the database and reports for demonstration of compliance. These records cannot be erased.

Restrict processing – you have the right to object to OneVue processing your personal data, under certain conditions.

Data portability – you have the right to request that Primex transfer data to you or to another organization, under certain conditions.

In order to exercise those rights, please email service@primexinc.com or call 1. 262.729.4860. Under GDPR, we have one month to reply though our service targets are much shorter.

Cookies

“Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions.” Please see www.allaboutcookies.org for more information.

Use of Cookies

OneVue uses cookies to store the current session information. Primex also uses cookies to understand our user information such as web browser, operating system and location to make informed decisions about supporting platforms for OneVue.

Managing Cookies

You can set your web browser not to accept cookies or to remove cookies but you will not be able to log in to OneVue. Please see www.allaboutcookies.org for more information.

Changes to our Privacy Policy

Primex reviews our privacy policy regularly and makes changes on the website. This revision was completed on Jan 11, 2022.

Contact Information

Email service@primexinc.com or call 1- 262-729-4860 with any questions.

Internal Notice

Transparency in Coverage