Primex Sync Blog

What is the difference between patient experience and patient satisfaction? Are they the same? Or what makes them different? Given their undeniable impacts, what solutions can health systems implement to strengthen both? Primex OneVue solutions!

"Like clockwork" is a response one hopes to receive when one wants something to have gone according to plan. Hospitals and health systems are likely at the top of the list where someone wishes to hear this phrase, given the considerable number of daily tasks and workflows. There are many tools and process improvement initiatives out there, but have you ever thought about how clocks themselves could help?

It's no secret to anyone in the healthcare industry that emergency department waiting times in the U.S. remain long. Of course, all hospitals and health systems have various contributing factors that determine how long a patient waits in the ED. Nevertheless, all healthcare facility EDs could prosper from the benefits a Primex Sync solution provides. 

Schools are more than just a place for learning. Sure, learning may be the most important thing that occurs in schools, but schools often put on many events throughout the year that hold significant importance. And no matter the level of your school — from elementary to collegiate — managing events in a timely manner is essential, and Primex Sync can help. 

School's out for summer! As (most) students and teachers rejoice, classrooms will soon sit empty, and gone will be the hustle and bustle of students flowing through hallways. Sure, there will be some students attending and teachers instructing summer school, but there'll undoubtedly be some downtime within schools, libraries, and universities making for the perfect time for facility upgrades.

Whether or not your hospital or healthcare facility has its own lab, ensuring a prompt and appropriate turnaround time (TAT) for a lab sample can significantly impact patient satisfaction and clinical decision-making. TAT is widely defined as the time elapsed from when the lab receives the sample until the sample reports are sent back to the clinical staff with lab verification. Physicians may view TAT as the time between test ordering and result reporting. No matter the definition, both can factor into a patient's care outcome and experience. For facility leaders with in-house labs, think: when did you last analyze your lab's average TAT?

According to the most recent Medicare cost reports in the American Hospital Directory, there are roughly 156.5 million combined annual patient days at hospitals throughout the United States. Nearly 5% of hospitalized patients experience an adverse drug event during their inpatient stay, as stated by the Agency for Healthcare Research and Quality. Synchronized clocks from Primex can help build stronger medication administration routines for a higher level of patient safety. 

There's no denying the importance of patient satisfaction for every hospital or healthcare facility. Surely, striving for positive patient health outcomes is the number one goal, but patient satisfaction and experience can play an integral role in ensuring that happens.

Synchronized clocks within hospitals, schools, offices, warehouses, and other facilities are essential. When all clocks within a facility display the same exact time, they help to keep operations, appointments, classes, meetings, and other important events on schedule. And when it comes time to choose a synchronized time solution, building managers and facility staff have options — but not all options are equal. Atomic clocks, given their well-deserved reputation for accuracy, are often considered. However, atomic time has some drawbacks, especially if trying to outfit a larger facility with synchronized clocks.